Due to our products' handmade and personal cosmetic nature, we do not accept returns or exchanges under any conditions. We do not offer a money-back guarantee on the efficacy of our products. By placing an order, you accept these terms. Please ensure that you view photos and read the comprehensive information we provide about the products before purchasing to confirm that they meet your needs. You may cancel any order for a full refund prior to shipment by requesting it within 24 hours of order placement. If a package is returned due to being unclaimed or due to nonpayment of charges, or if it is delivered to an incorrect address through no fault of our own, we will not issue a refund. Products are eligible for replacement only in the case of a lost package, arrival of a damaged product, or delivery of an incorrect product.